Sunboard Printing Online — Custom 3mm & 5mm High-Density PVC Foam Board Signage

1. Services

PrintSpace.in provides customised printing and personalised products, including:

• Acrylic photo frames and acrylic prints
• Standees
• Posters
• Banners
• Stickers
• Custom printing and promotional materials
• Other personalised printed products offered through our website

Most products are made to order according to the customer's selected specifications, uploaded files, images, dimensions, and design requirements.

2. Orders

• An order is considered confirmed only after successful payment.
• Production will begin after payment has been successfully received and the required artwork or files have been provided.
• Customers are responsible for checking the selected product, size, quantity, images, text, spelling, and other order details before placing the order.
• Once an order has entered production, printing, cutting, finishing, packing, or dispatch, changes or cancellation may not be possible.
• PrintSpace.in may contact the customer if additional information or clarification is required before production.
• If the customer does not provide the required information or artwork within the required time, the order may be delayed.

3. Payments & Pricing

• Full payment is required before production begins unless otherwise agreed by PrintSpace.in.
• Prices displayed on the website include applicable 18% GST, unless specifically mentioned otherwise.
• We may accept payments through UPI, credit cards, debit cards, net banking, and other payment methods made available through our payment partner.
• Prices may change from time to time without prior notice.
• The price applicable at the time the customer places the order will generally apply to that order.
• Promotional prices, discounts, coupons, and special offers may have separate terms and conditions.

4. File & Image Quality

• The customer is responsible for providing suitable artwork, photographs, logos, graphics, and other files.
• We recommend providing high-resolution images, preferably 150 DPI or higher at the intended print size.
• Low-resolution, pixelated, blurred, distorted, or incorrectly sized files may result in reduced print quality.
• PrintSpace.in is not responsible for print-quality issues caused by low-quality or incorrectly prepared files supplied by the customer.
• Customers should ensure that submitted artwork has the correct size, orientation, resolution, spelling, and content.
• Where applicable, the customer should ensure that important text or design elements are positioned safely within the printable area.

5. Colour & Printing Variation

The final printed product may not exactly match the appearance of the design shown on a computer, mobile phone, tablet, or other screen.

Minor differences may occur due to:

• Screen brightness and calibration
• RGB and CMYK colour differences
• Printing equipment
• Printing profiles
• Material characteristics
• Lighting conditions
• Different batches of printing materials

Minor variations in colour, brightness, contrast, or tone that occur within normal printing tolerances will not necessarily be considered a manufacturing defect.

6. Customised Products

Many PrintSpace.in products are made specifically according to customer requirements.

Because customised products may not be suitable for resale:

• Customised products generally cannot be returned simply because the customer changes their mind.
• Customers should verify the product type, size, quantity, design, text, photographs, and other specifications before placing an order.
• Customisation requirements may affect production time and final product appearance.

7. Order Cancellation & Changes

• Cancellation requests should be submitted as soon as possible after placing an order.
• Orders that have already entered production, printing, cutting, finishing, packing, or dispatch may not be eligible for cancellation.
• If cancellation is accepted before production begins, any applicable refund will be processed according to the circumstances of the order and applicable law.
• Changes to artwork, product, size, quantity, or other specifications may result in additional charges.
• Changes requested after production has started may not be possible.

8. Returns, Replacements & Defective Products

We make reasonable efforts to ensure that products are produced according to the confirmed order specifications.

If you receive a product that is:

• Damaged during delivery
• Incorrectly manufactured
• Significantly different from the ordered specifications
• Missing from your order

please contact PrintSpace.in as soon as reasonably possible after delivery.

Customers may be asked to provide:

• Order number or order details
• Clear photographs of the received product
• Photographs of the packaging, where applicable
• A description of the problem

After reviewing the issue, PrintSpace.in may provide a replacement, correction, reprint, refund, or another appropriate resolution where the issue is determined to be attributable to PrintSpace.in.

A replacement may not be provided for issues caused by:

• Customer-supplied artwork
• Low-resolution images
• Incorrect customer information
• Normal colour variation
• Improper handling or storage
• Damage occurring after delivery
• Customer changes of mind

9. Delivery

Delivery times are estimates and may vary depending on:

• Product type
• Order quantity
• Customisation requirements
• Artwork/file readiness
• Production requirements
• Delivery location
• Traffic
• Weather
• Courier or delivery-partner availability
• Other operational or unforeseen circumstances

10. Delivery Delays

PrintSpace.in will make reasonable efforts to meet the estimated delivery time. However, delays may occur due to circumstances outside our reasonable control, including:

• Traffic congestion
• Severe weather
• Courier or delivery-partner delays
• Vehicle breakdowns
• Technical issues
• Power interruptions
• Natural disasters
• Strikes or transportation disruptions
• Government restrictions
• Incorrect customer address details
• Customer unavailability
• Other unforeseen circumstances

PrintSpace.in will not be responsible for losses arising solely from delays caused by circumstances beyond our reasonable control, subject to applicable law.

11. Delivery Address & Customer Availability

Customers are responsible for providing a complete and accurate delivery address, contact number, and other delivery information.

PrintSpace.in is not responsible for failed or delayed delivery caused by:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailability
• Customer refusal to accept the package
• Failure to respond to delivery calls or messages
• Inability of the delivery partner to access the delivery location

Additional delivery charges may apply for re-delivery where applicable.

12. Intellectual Property

By uploading or submitting photographs, artwork, logos, graphics, text, designs, or other content, the customer confirms that they have the necessary rights, permissions, or authorisation to use the submitted material for printing.

The customer is responsible for ensuring that submitted content does not infringe the copyright, trademark, privacy, publicity, or other rights of any third party.

PrintSpace.in is not responsible for intellectual-property claims arising from content supplied by the customer.

13. Customer Content

The customer grants PrintSpace.in permission to use submitted files solely as reasonably necessary to process, produce, fulfil, and deliver the customer's order.

PrintSpace.in does not claim ownership of the customer's original photographs, artwork, or designs.

14. Right to Refuse or Cancel an Order

PrintSpace.in reserves the right to refuse, suspend, or cancel an order where:

• The submitted content appears to violate applicable law.
• The content infringes third-party rights.
• The requested product cannot reasonably be produced.
• Required information or artwork is not provided.
• A technical or pricing error has occurred.
• The order cannot be fulfilled due to circumstances beyond our reasonable control.

If an order is cancelled by PrintSpace.in before production for a reason attributable to PrintSpace.in, any applicable refund will be handled appropriately.

15. Product Specifications & Tolerances

Product dimensions, thickness, materials, finishing, cutting, mounting, and other specifications may have minor manufacturing tolerances.

Website images and product previews are provided for representation purposes and may not exactly match the final physical product.

Minor differences caused by manufacturing processes or material characteristics will not necessarily constitute a product defect.

16. Offers, Coupons & Discounts

Promotional offers, coupons, discounts, and special prices may be subject to specific:

• Validity periods
• Product restrictions
• Minimum order values
• Location restrictions
• Payment conditions
• Usage limits

Unless specifically stated, promotional offers cannot be combined with other offers. PrintSpace.in reserves the right to modify, suspend, or withdraw an offer in accordance with applicable law.

17. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on the website are accurate.

However, occasional typographical, technical, pricing, or other errors may occur. PrintSpace.in reserves the right to correct errors, update information, or modify product specifications and pricing when necessary.

18. Website Use

Customers agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with website operation or security.
• Upload malicious files or harmful software.
• Misuse the website or its services.
• Attempt to gain unauthorised access to website systems or accounts.
• Use website content for unauthorised commercial purposes.

19. Privacy

Your use of PrintSpace.in is also subject to our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, stored, and protected when you use our website and services.

20. Limitation of Liability

To the maximum extent permitted by applicable law, PrintSpace.in's liability in connection with an affected order will generally be limited to the value of that order.

PrintSpace.in will not be responsible for indirect, incidental, special, consequential, or other losses arising from the use of our products or services, delays, delivery issues, or circumstances outside our reasonable control, except where such limitation is not permitted by applicable law.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.

21. Force Majeure

PrintSpace.in will not be responsible for any failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, power failure, internet or technical failures, strikes, transportation disruptions, government restrictions, public emergencies, or other unforeseen events.

22. Third-Party Services

We may use third-party service providers for payment processing, delivery, logistics, hosting, communication, analytics, or other operational services.

The use of such services may be subject to the respective third party's terms and policies.

23. Changes to These Terms

PrintSpace.in may update these Terms & Conditions from time to time.

Any updated version will be published on this page together with the revised "Last updated" date. Customers are encouraged to review these Terms & Conditions periodically.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or our services shall be handled in accordance with applicable Indian law and may be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka.

Nothing in these Terms & Conditions is intended to remove or restrict any rights available to consumers under applicable law.

25. Contact Us

If you have any questions regarding these Terms & Conditions, orders, cancellations, delivery, replacements, or our services, please contact us:

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Manufacture and deliver your products
• Confirm orders and payments
• Send order status and delivery updates
• Provide customer support
• Respond to enquiries and complaints
• Process refunds, replacements, or reprints
• Prevent fraud, misuse, or unauthorised activity
• Improve our website, products, and services
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

We also do not share your personal information with third parties for their independent marketing purposes except where you have specifically consented or where permitted or required by applicable law.

3. Order Communications

When you place an order or contact us, we may communicate with you through:

• SMS
• WhatsApp
• Email
• Telephone calls

These communications may include order confirmations, payment information, production updates, delivery updates, customer-service responses, and other messages directly related to your transaction.

Service-related communications may continue even if you have opted out of promotional communications.

4. Sharing of Information

We may share limited information with trusted service providers where reasonably necessary to operate our business and fulfil your order. These may include:

• Payment gateway providers
• Delivery and logistics providers
• SMS, WhatsApp, and email communication providers
• Website hosting and technical service providers
• Printing or production partners, where applicable
• IT, security, or customer-support service providers
• Government authorities or law-enforcement agencies where legally required

Such sharing is limited to information reasonably necessary for the relevant purpose.

We do not sell customer personal information.

5. Uploaded Photos and Artwork

We understand that photographs and artwork uploaded for printing may be personal or private.

We use uploaded files primarily to fulfil the specific order for which they were submitted.

We take reasonable steps to restrict unauthorised access to uploaded files. However, no online system or method of electronic storage can be guaranteed to be completely secure.

Where practical, files may be deleted after the period reasonably required for order production, customer support, quality control, dispute resolution, accounting, or other legitimate business purposes.

If you require a particular uploaded file to be deleted after your order has been completed, you may contact us using the details provided below.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Our website may use HTTPS/SSL encryption for information transmitted between your browser and our website.

Payment transactions may also be protected by the security systems of the payment gateway used for the transaction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide essential website functionality. These technologies may help us:

• Maintain your shopping cart
• Remember certain website preferences
• Keep the website functioning correctly
• Improve website performance
• Understand how visitors use our website, where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where non-essential analytics, advertising, or tracking technologies are used, we may provide additional controls or information as required by applicable law.

8. Third-Party Services

Our website may contain or use services operated by third parties, including payment gateways, communication providers, analytics services, hosting providers, social-media services, and delivery partners.

Those third parties may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services when appropriate.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and supporting orders
• Maintaining transaction and accounting records
• Handling refunds, disputes, and complaints
• Meeting legal or regulatory obligations
• Preventing fraud and misuse
• Protecting our legitimate business interests

Uploaded photographs and artwork may be deleted when they are no longer reasonably required for these purposes, subject to applicable legal or operational requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Raise a privacy-related complaint or grievance

To exercise an applicable right, please contact us using the details in the “Contact Us” section.

We may need to verify your request before taking action to protect your information and prevent unauthorised requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Marketing and Promotional Communications

We do not sell your personal information to advertisers or marketing companies.

If we send promotional communications, you may request to stop receiving such communications by using the available unsubscribe option or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent where necessary to fulfil your order.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

16. Grievance and Privacy Complaints

If you have a concern regarding the handling of your personal information, you may first contact us using the contact details above.

We will review and respond to privacy-related complaints within a reasonable period and in accordance with applicable law.

1. When We Offer a Reprint, Replacement or Refund

You may be eligible for a reprint, replacement, or refund if:

2. Customer-Provided Images and Designs

Customers are responsible for ensuring that the photographs, artwork, text, names, dates, logos, and other content submitted for printing are correct and suitable for production.

We are generally not responsible for defects caused by:

• Low-resolution or poor-quality images supplied by the customer
• Blurry, pixelated, distorted, or incorrectly prepared artwork supplied by the customer
• Incorrect spelling, names, dates, addresses, or other information supplied by the customer
• Incorrect dimensions or design specifications supplied by the customer
• Content that was present in the customer's submitted artwork
• Design changes requested or approved by the customer

Where a digital proof or preview is provided, customers should carefully review it before approving production.

Once a proof has been approved, the approved design may be used as the production reference. However, an approval does not exclude remedies for a separate production defect or an error introduced by us during manufacturing.

3. Colour Variation

Minor differences between the colours displayed on a computer, mobile phone, or other screen and the final printed product may occur because of differences in:

• Screen brightness and calibration
• Display technology
• Colour profiles
• Printing processes
• Printing materials

Minor colour variation that is inherent to the printing process is therefore not normally considered a printing defect.

Significant or abnormal colour errors caused by our production process may be reviewed for a possible reprint or other resolution.

4. Customised and Personalised Products

Most products available through PrintSpace.in are customised or personalised according to the customer's specifications. Because these products are made specifically for the customer:

• Returns due to a change of mind are generally not accepted once production has started.
• Cancellation requests should be made before production begins.
• Once production has started, cancellation may not be possible.
• If a cancellation is accepted before production begins, any applicable refund will be processed after deducting any costs already incurred, where applicable.

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.

5. Wrong or Missing Items

If your order contains a missing, incorrect, or incomplete item due to an error on our side, please contact us within 48 hours of delivery.

After verification, we may provide the missing item, replacement, reprint, or refund as appropriate.

6. How to Raise a Complaint

Please contact us within 48 hours of receiving your order if you believe there is a defect, damage, incorrect item, or other fulfilment issue.

Please include:

• Your order ID
• Customer name and contact details
• Clear photographs or videos showing the issue, where applicable
• Photographs of the packaging for delivery-related damage
• A brief description of the problem

We may request additional information or photographs where reasonably necessary to investigate the complaint.

We will review the complaint and communicate the proposed resolution as soon as reasonably practicable.

7. Inspection and Verification

All refund, replacement, and reprint requests are subject to verification. We may review:

• The original order details
• Uploaded artwork or photographs
• Approved proofs, where applicable
• Production records
• Photographs or videos supplied by the customer
• Delivery and packaging condition
• Other information reasonably necessary to determine the cause of the issue

If the issue is confirmed to have been caused by us, we will provide an appropriate resolution in accordance with this policy and applicable law.

8. Refunds

• Where a refund is approved, the refund will normally be processed to the original payment method, where technically possible.
• Approved refunds are generally processed within 5–7 business days after the refund has been authorised.
• The time taken for the amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or other payment provider.
• Where a refund cannot be returned through the original payment method, we may contact the customer to arrange an appropriate alternative method.

9. Reprints and Replacements

Where a reprint or replacement is approved because of an error attributable to PrintSpace.in, we will arrange production of the replacement at no additional product cost to the customer.

The replacement will generally be produced according to the original approved order specifications.

10. Cases Where a Refund or Reprint May Not Apply

A refund, replacement, or free reprint may not be available where the issue is caused by:

• Low-quality or unsuitable customer-provided images
• Customer-provided design or artwork errors
• Incorrect information supplied by the customer
• A design approved by the customer that was accurately reproduced
• Minor and normal colour differences between screen and print
• Customer-requested changes after production has started
• Change of mind after production has started
• Incorrect specifications supplied by the customer
• Improper handling, installation, storage, or use after delivery
• Normal characteristics or minor variations of the selected material or printing process

These exclusions are subject to any rights and remedies available to the customer under applicable law.

11. Delivery Inspection

Customers are encouraged to inspect their package and product promptly after delivery.

For products that appear damaged during transportation, please retain the original packaging and photographs until the complaint has been reviewed.

12. No Unauthorised Deductions

A refund, reprint, replacement, or other resolution will be determined based on the nature and cause of the issue.

PrintSpace.in does not guarantee that every complaint will result in a cash refund. Depending on the circumstances, the appropriate resolution may be a reprint, replacement, correction, or refund.

13. Consumer Rights

This Refund & Return Policy is intended to explain our standard process for handling returns, refunds, replacements, and complaints.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

PrintSpace.in will handle eligible consumer complaints in accordance with applicable laws and regulations.

14. Policy Changes

PrintSpace.in may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated version will be published on this page with the revised “Last Updated” date.

15. Contact Us

For refund, replacement, reprint, or order-related complaints: